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Help Center


Requisites to Play

How can I play to the spanish lottery?

You can play with us in, just select your tickets / bets and complete the order. It that simple.

Can I play in if I am not spanish?

Yes, you can. It is the same as if you came to Spain as a tourist and buy your tickets in any lottery shop. In fact, we have customers in more than 140 countries playing with us.

What are the requisites to play in

You must be over 18 to play or claim a prize. You will need an email account to register and a credit / debit card to pay the orders. We do not store credit cards, so you will need it every time you place an order.

Prizes Payment

How and when do I cash my prizes?

When you register and play for the first time we open you an account in After every draw you play and win the prizes money will be added immediately to this account. From here you can take out the amount you wish, just appliying for it from your client intranet.

Are prizes taxes free?

Yes, for prizes under 2.500 euros. Bigger prizes have a unique tax of 20 % over the total value (there is no payment in advance, this tax is automatically deducted from the prize).

Can I play with my prizes?

Yes, this money is in your client account. When you want to play with your prizes, in the home page, there is a login zone. Insert your data and click with the mouse in Play with prizes. You will see in the shopping cart that the amount of the order is discounted from your balance.

Is there any commission or fee over the prizes?

NO, NEVER. And if someone contact you telling you have won a prize and ask you for money is false. Read the information about scams.

Sending Process

When will I receive my order at home?

The tickets are deposited in a bank until after the draw. If any prize the money is placed in the elGordo account. Non prized tickets are if customer request them as a proof of purchase.

How are orders sent?

If you choose to receive the non prized tickets after the draws, this are sent the week after the last draw of your order is over via certified air mail with signature request.

Orders Payment

How can I pay my orders?

You can pay with any type of credit / debit card ot with the prizes you have won previously.

Do I have to use the same card always?

No, cards are not stored, but directly sent to the bank, so every time you place a new order you will have to use your card, for security reasons.

Which is the minimun order?

1 ticket of any kind of draw.

Which currency can I use to pay?

You can select the currency to see the prices of the orders, but charges are always done in euros. Your bank will make automatically the conversion to your currency. So you can pay with any currency.


How can I check the results?

After every draw we inform our customers of the results of their bets with an email. You also have this information in your client intranet. And the general results of the draws can be seen in the results zone of the site.


Is secure to give my personal data and bank data to

Yes, because all the connections are secured and encrypred (you can check the VeriSign seal).

Can I trust in

Absolutely. We have been on the web for more that 10 years, since 1997, attending thousands of clients and paying big prizes. We are an spanish company, located in Spain, selling spanish lottery.